Privacy Policy | EstateCRM

1. Introduction

EstateCRM ("we", "us", "our") is committed to protecting your personal data in accordance with the Kenya Data Protection Act 2019. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

2. Data We Collect

We may collect the following categories of personal data:

Identity data: name, initials, username.
Contact data: email address, phone number, postal address.
Enquiry data: messages you send through contact or booking forms.
Usage data: IP address, browser type, pages visited, time spent.
Transaction data: property inquiries, site visit bookings.

3. How We Use Your Data

We use your data to:

Process property inquiries and site visit bookings.
Communicate with you about properties and services.
Improve and personalise your experience on our platform.
Comply with legal obligations.
Send marketing communications where you have given consent.

4. Data Sharing

We do not sell your personal data. We may share it with:

Our agents and property managers to fulfil your requests.
Service providers (e.g. cloud hosting, email delivery) under data processing agreements.
Regulatory authorities where required by law.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Inquiry and booking data is typically retained for 3 years after the last interaction.

6. Your Rights

Under the Kenya Data Protection Act 2019, you have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data.
Object to or restrict processing.
Withdraw consent at any time.

To exercise these rights, email privacy@estatecrm.co.ke.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Data is stored on encrypted servers in secure cloud infrastructure.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or by posting a prominent notice on our website.

9. Contact

For privacy-related queries, contact our Data Protection Officer at privacy@estatecrm.co.ke.